We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may bring it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise.

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If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

 

Complimentary Cleaning

We will clean your diamond ring or other jewelry at no cost to you as often as you like.

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Conditions And Exclusions

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Imperial Diamonds. 

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Maintenance, repair, sizing or other service performed by someone other than Imperial Diamonds will void your Manufacturer Warranty.

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Fine jewelry is not impervious to normal wear, activities or trauma. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

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Some examples of common jewelry issues that would not be considered manufacturing defects include:

1. Discoloration due to exposure to chemicals, make-up, or swimming pools.

2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.

3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.

4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.